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QUESTION 71
Cisco Finesse supports the use of custom call variable layouts. How does the agent desktop determine which layout to use?

A.    The name of the layout is passed to the agent desktop via a keyword variable that is named user layout.
B.    The layout is associated to the team under Team Resources.
C.    The layout is associated to the CSQ definition.
D.    The layout is associated to the desktop layout under Team Resources.

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QUESTION 61
Which three of the following tasks can be performed using Cisco Unified Real-Time Monitoring Tool? (Choose three.)

A.    collect trace files
B.    stop and start Cisco Unified CCX services
C.    view syslog messages
D.    perform backup and restore functions
E.    monitor the health of the Cisco Unified CCX system

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QUESTION 51
During runtime, when a valid SQL Query in a DB Read step returns 0 rows, which branch of the step will be executed?

A.    Timeout
B.    SQL Error
C.    Successful
D.    No Data

Answer: C

QUESTION 52
In the Expression Editor panel of Cisco Unified CCX Script Editor, what are three reasons to use the Java tab? (Choose three.)

A.    to invoke a specified method of a custom Java class
B.    to reference a variable of a custom Java Object
C.    to pass variables between two different workflows
D.    to create an object for the purpose of executing methods on a remote computer
E.    to get a reference to the Contact and Session states
F.    to allow for arguments to be passed to a specified method

Answer: ABF

QUESTION 53
What does it mean for a variable in the Application Editor to be defined as a parameter?

A.    The variable can be used to pass data to and from subflows.
B.    The value for that variable can be supplied via Application Configuration in Application Administration.
C.    The value for that variable is defined by the calling application.
D.    The variable can be used in conditional steps.
E.    The variable can be used to pass data to and from VoiceXML applications.

Answer: B

QUESTION 54
Which three tasks are required to deploy a Cisco Unified CCX application? (Choose three.)

A.    create a trigger
B.    upload script to repository
C.    restart the Cisco Unified CCX Engine
D.    specify the maximum number of sessions
E.    configure default session timeout

Answer: ABD

QUESTION 55
Which option can perform Call Progress Analysis in outbound IVR?

A.    gateway
B.    Unified CM transcoder
C.    Automatic Speech Recognition server
D.    agent (voice)

Answer: A

QUESTION 56
Which deployment option is invalid for Cisco Unified Contact Center Express?

A.    a two-node Cisco Unified Contact Center Express cluster connected to a Cisco Unified Communications Manager cluster
B.    a one-node Cisco Unified Contact Center Express cluster connected to two Cisco Unified Communications Manager clusters
C.    a one-node Cisco Unified Contact Center Express cluster connected to a Cisco Unified Communications Manager Express router
D.    two Cisco Unified Contact Center Express clusters, each with two nodes, connected to the same Cisco Unified Cisco Unified Communications Manager cluster

Answer: B

QUESTION 57
Which three Cisco Unified Contact Center Express Application Administration tasks may be performed by a supervisor who does not have administrative privilege? (Choose three.)

A.    Delete a resource group.
B.    Remove a skill from a CSQ.
C.    Enable automatic work on a CSQ.
D.    Modify the skill competence level of an agent.
E.    Create a resource.
F.    Delete a skill.

Answer: BCD

QUESTION 58
Which three statements describe the importing of contacts into a Cisco Unified Contact Center Express campaign? (Choose three.)

A.    Phone1 is the only mandatory field.
B.    Up to three custom fields can be added.
C.    List filtering for “Do Not Call” is unsupported.
D.    When records have matching phone numbers, only one record is created.
E.    Imports can be automatically executed on a weekly basis.

Answer: ACD

QUESTION 59
In Cisco Unified CCX Administration, what is created on the Communications Manager when you add a Cisco Unified Communications Manager Telephony group?

A.    CTI Ports
B.    CTI Route Point
C.    Cisco Unified CCX Call Control Group
D.    Cisco Unified Communications Manager Call Control Group

Answer: A

QUESTION 60
Select a statement about the Call Subflow step that is not true.

A.    A subflow can access all variables in the calling script.
B.    When the Call Subflow step executes, you can transfer values of variables from the calling flow to the subflow.
C.    After the Call Subflow step executes, you can transfer values of variables from the subflow to the calling flow.
D.    The same subflow can be invoked from different scripts.

Answer: A

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QUESTION 41
If you have not configured the database subsystem, what is the status of the database subsystem on the Control Center page of AppAdmin?

A.    partial service
B.    out of service
C.    shutdown
D.    not configured

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QUESTION 31
Which subsystem processes connections between the Cisco Unified CCX server and the enterprise databases?

A.    Media
B.    Unified CM Telephony
C.    Database
D.    Configuration Data Store

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QUESTION 21
Which two tasks must an administrator perform on Cisco Desktop Administrator to support presence integration? (Choose two.)

A.    Assign a contact list to a CSQ.
B.    Assign a contact list to a workflow group.
C.    Assign an SME to a contact list.
D.    Assign a contact list to a skill.
E.    Assign an SME to a CSQ.

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QUESTION 11
What is the maximum number of agent web chat sessions that is supported on the highest class server?

A.    25
B.    50
C.    75
D.    100

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QUESTION 1
What is the maximum number of agents that can be supported by Cisco Unified CCX 8.0 when deployed with Cisco Unified Communications Manager?

A.    50
B.    150
C.    300
D.    400

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